Privacy Policy

Information you provide directly: When you create an account, place an order, or contact us, we may collect your name, email address, shipping address, billing address, phone number, and payment information.

Usage data: We automatically collect certain information when you visit the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.

Cookies and tracking technologies: We use cookies, pixel tags, and similar technologies to enhance your experience, analyze Site traffic, and for marketing purposes. See Section 3 for more detail.

Communications: If you subscribe to our newsletter or contact our support team, we retain those communications and the information contained therein.

We use the information we collect to:

• Process, fulfill, and communicate about your orders
• Create and manage your account
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications if you have opted in
• Improve and personalize the Site experience
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies are small text files placed on your device when you visit the Site. We use the following types of cookies:

• Strictly necessary: Required for the Site to function, such as maintaining your session and cart contents.
• Analytics: Help us understand how visitors interact with the Site so we can improve it.
• Marketing: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Note that disabling certain cookies may affect Site functionality.

We rely on trusted third-party service providers to operate the Site. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

Supabase: We use Supabase as our database and authentication backend. Your account data, order history, and email subscriptions are stored in Supabase. Data is encrypted at rest and in transit. For more information, see supabase.com/privacy.

Vercel: The Site is hosted on Vercel’s infrastructure. Vercel may collect server logs including IP addresses and request data for security and performance purposes. For more information, see vercel.com/legal/privacy-policy.

We may also share your information with payment processors, shipping carriers, and fraud prevention services as necessary to fulfill your orders.

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations. Order records are typically retained for a minimum of seven (7) years to meet tax and legal requirements.

You may request deletion of your account and associated data at any time by contacting us. Note that we may be required to retain certain information even after account deletion to comply with applicable laws.

Depending on your location, you may have the following rights:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to opt out of marketing communications at any time
• Right to data portability
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at support@synergetix.store.

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us at support@synergetix.store.